FAQ’s

We mainly supply florists in Germany, Switzerland and Austria. Florists and companies in neighbouring countries can also register; we will then look at the possibilities together.

We supply exclusively to professional florists and floricultural businesses.

No, we only supply to professional florists and horticultural businesses. Unfortunately, we are unable to process orders from private individuals.

Only professional florists and floricultural businesses in Germany, Switzerland, and Austria. Are you located in a neighbouring country? Feel free to register – we will then explore the possibilities together.

Are you interested in our product range, but don't have an account yet? Simply fill in the Become a Customer form on our registration page. After checking your details, your personal account manager will contact you to provide your login details and guide you through our webshop.

No, registration is free of charge.

You can easily place an order via our webshop. Log in with your account, add the desired products to your shopping cart and complete the order. On the departure day you have chosen, we will purchase your order fresh, check the quality and ensure careful packaging. Your order will be delivered the next morning.

Yes, you can! Our route sales follow fixed routes. Please contact us to find out what options are available to you.

Because we work with live stock, every product you place in your shopping cart is reserved for 10 minutes. Within this time, you can still remove the product or adjust the number of stems. After 10 minutes, your selection is final and no further changes can be made.

The minimum spend depends on your region and the chosen delivery method. For exact amounts, please contact your account manager or our office.

We deliver online orders from Tuesday to Saturday. Lorry routes run from Monday to Thursday. Please note: this may vary depending on the region.

Yes, plants are available to customers on our own delivery route.

You will automatically receive the invoice when the order is dispatched, which is on the departure date you have chosen. Delivery will take place the following morning.

You can find your invoices in our webshop under Your Account > Invoices. There you can view and download them without obligation.

Having trouble? Please contact your account manager or our office at info@kjheemskerk.nl, and we will be happy to resend them.

Please contact your account manager or our office at info@kjheemskerk.nl. We will issue the credit note as soon as possible and send it to you.

Always include photos of the product in question so that we can process your request more quickly and correctly.

You can contact our customer service department at: sales@kjheemskerk.nl or +31 650403268. Your account manager is also always available to answer questions, take orders or provide advice.

Because we work with live stock, every product you place in your shopping basket is reserved for 10 minutes. Within this time, you can still remove the product or adjust the number of stems. After 10 minutes, your selection is final and no further changes can be made.

Yes, certainly. Our account managers will be happy to help you choose the right products or put together your order. We will work with you to consider seasonal offerings, trends and practical solutions, so that you always get the most out of our range.

Yes, as a customer, you will always be assigned a dedicated account manager. This means you will have a single point of contact who knows your company, wishes and preferences inside out.